The Vocaltone Networks Australia Pty. Ltd.(Vocaltone) and its affiliated companies have long been
committed to maintaining the accuracy, confidentiality, security and privacy of your information. To
continue to earn your trust, we want to keep you up-to-date on your rights as our customer and on how
the Vocaltone uses and safeguards your personal information. Our representatives undergo extensive
privacy training to ensure they are aware of your rights.
Vocaltone introduced a new short form version of our privacy policy in order to meet demands for
greater clarity and transparency with respect to privacy communications by setting out key elements of
our policy in a simpler, easier-to-read format.
Download : the Vocaltone Privacy Statement (short form) (PDF)
Download : the full text of the Vocaltone Code of Fair Information Practices. (PDF)
Sharing information among the Vocaltone companies helps us understand your circumstances and needs
completely. Access to this information will make it easier for us to identify your needs, answer your
questions and provide you with relevant service solutions. Click here to opt in.
If you don't want your information shared among the Vocaltone companies, click here, call 310-TONE
from your Vocaltone Digital Phone or 1 300 792 484 from any other phones or contact us by e-mail to "opt out."
Every year, we ensure that each of our employees reviews and signs a code of business conduct that
requires, among other things, the safeguarding and proper use of customer information. Our
representatives undergo extensive privacy training to ensure they are aware of and respect your rights at
all times.We also place strict controls on the protection and use of personal information within our
systems and Web sites.
You can consult the Vocaltone Privacy FAQ’s for answers to the
most frequently asked questions concerning Privacy at Vocaltone.
If you still have questions or concerns about your privacy, feel free to contact us by Email or call 310-TONE (310-8663) free of charge from your Vocaltone Digital Phone or 1300
792 484 from any other phones in Australia.We will be delighted to speak to you in person.
If you still have unresolved privacy concerns, you can write to the Vocaltone Privacy Ombudsman at:
The Office of the Vocaltone Privacy Ombudsman
Vocaltone Networks Australia Pty. Ltd
Bldg T2A, Eastern Road, Quakers Hill
NSW 2763
Or by e-mail at privacy@vocaltone.com.au
If the Vocaltone Privacy Ombudsman does not resolve the issue to your satisfaction, you may contact
the Privacy Commissioner of Australia at the following address:
GPO Box 5218
Sydney NSW 2001
Tel: 1300 363 992
(local call cost, but calls from mobile and payphones may incur higher charges)
TTY: 1800 620 241
(This number is dedicated for hearing impaired only. No voice calls)
Fax: 02 9284 9666
Email: privacy@privacy.gov.au
Web: www.privacy.gov.au
